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If you have other MX records, you should either delete them or make sure mail.protonmail.ch‘s priority is a smaller number (higher priority) than the other MX records.
This is because mail servers will try to send to the smallest priority one first and if it fails, try the next smallest.
Wait an hour and come back to the same page to see if it succeeded; this can take up to a day depending on your TTL setting.
If it still doesn’t succeed and you have doubled checked your DNS matches the code in the setup wizard, please contact our customer support for assistance.
If it did not succeed, do not worry; it is possible that our servers are still reading old cached DNS records.
Some domain registrars do not allow setting such a low number, you can search your domain registrar and “TTL” to learn more about their restrictions.
To get started, please navigate to the Add Custom Domain button under the Domains tab within the Settings.
To use custom domains within Proton Mail, you must have control of the domain’s Domain Name System (DNS) records.
DNS records are basically public information about your domain that other web servers look up to see how to communicate with your domain.
An example of a Verify TXT record: In Settings - Domains, click on the Verification button next to your custom domain name to enter the setup wizard and find the unique verification code.